Shipping policy

DELIVERY

Deliveries are carried out by any carrier selected by Quietude.io.  Our warehouse will choose the most cost effective carrier based upon your location.

Delivery operates at the time of the transfer of the product’s physical possession to the Client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the Client at the time of the Delivery.

Delivery prices applicable to the Order are those indicated on the Websites at the time of the Order in the cart check out process.

The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made to P.O. boxes.

Customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the customer, products will be returned to Quietude.io which will contact the customer to organize another Delivery.

  • For France, the delivery time is 1 to 3 working days from the departure from our warehouse.
  • In Europe and US (contiguous): delivery times vary from 3 to 7 working days
  • In the rest of the world: the deadlines are variable, the company QUIETUDE.IO will choose the most suitable transporter according to the destination.

In any case, orders will be processed within 8 days, from the date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and during December, considering the significant increase of the orders volume.

Tracking numbers are assigned to each packages and will be emailed to you along with your order information so you can track your order. However, it may take up to 72 hours before the package is checked into the carrier’s tracking system

Quietude.io cannot be liable for the late Delivery caused by a case of force majeure (as defined below).

Some products may be out of stock for temporary period: a specific message will then be displayed on the e-shop to announce expected delays.